What Ombuds Need to Know About Clients in Crisis 

17 November 2022 

Pricing & Webinar Access:

• IOA Members: Free
• Non-Members: $225
  
  

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About the Webinar:

In this interactive webinar, we will start out with a discussion and then participants will have the opportunity to role play interacting with clients in crisis in order to cement their understanding of the topics listed here.

• What is the definition of a crisis mindset? How is it different from the very serious situations Ombuds are “used” to seeing in their practice?
• How to tell if a client is in crisis?
• How to determine if their crisis might include suicidal or homicidal thoughts? Where to go from there - mandatory reporting?
• Ways to differently utilize the skills you already possess for the best outcome with your client in crisis.

Learning Outcomes

After this webinar, participants will be able to recognize when a client is in crisis verses when a client is struggling with difficult emotions or situations. Participants will know which of their current tools are best to use in a crisis situation and how to best proceed compared to “normal” protocols. They will also finish with an understanding of where to gain additional skill training and certifications if they would like to increase their capacities in active listening and crisis intervention models.

Presenters:

Amanda Halla
Ombudsperson, Jane Austen Society of North America

Amanda Halla is the Ombudsperson for the 5,000 member Jane Austen Society of North America. She holds a Master of Arts in Intercultural Relations, with a concentration in crisis conflict resolution, from the University of the Pacific in Stockton California. One of her prior jobs was working with law enforcement in Tucson, Arizona as a National Organization for Victim Assistance (NOVA) certified Crisis Interventionist. Her on-scene field work included death notifications, crisis interventions with crime victims and witnesses, natural disaster victims, mental health welfare checks with police, next day group crisis interventions and phone follow-ups with witnesses of mass casualty scenes. Prior to that, Amanda worked in the international travel industry as a Tour Manager and Cruise Director. Between her international work and being a military spouse, she has lived and worked in over 50 countries.

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