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About the Webinar:
In this interactive webinar, we will start out with a discussion and then participants will have the opportunity to role play interacting with clients in crisis in order to cement their understanding of the topics listed here.
Learning Outcomes
After this webinar, participants will be able to recognize when a client is in crisis verses when a client is struggling with difficult emotions or situations. Participants will know which of their current tools are best to use in a crisis situation and how to best proceed compared to “normal” protocols. They will also finish with an understanding of where to gain additional skill training and certifications if they would like to increase their capacities in active listening and crisis intervention models.
Presenters:
Amanda Halla
Ombudsperson, Jane Austen Society of North America
Amanda Halla is the Ombudsperson for the 5,000 member Jane Austen Society of North America. She holds a Master of Arts in Intercultural Relations, with a concentration in crisis conflict resolution, from the University of the Pacific in Stockton California. One of her prior jobs was working with law enforcement in Tucson, Arizona as a National Organization for Victim Assistance (NOVA) certified Crisis Interventionist. Her on-scene field work included death notifications, crisis interventions with crime victims and witnesses, natural disaster victims, mental health welfare checks with police, next day group crisis interventions and phone follow-ups with witnesses of mass casualty scenes. Prior to that, Amanda worked in the international travel industry as a Tour Manager and Cruise Director. Between her international work and being a military spouse, she has lived and worked in over 50 countries.
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2022 November Webinar Materials |
2022 November Webinar Slides |
2022 November Webinar - Certificate for Live Attendees |
Live Attendees: Take Evaluation & Download Your Certificate |
2022 November Webinar Recording | 01:24:00 |
Watch the Webinar Recording - Automated Certificate Will Generate Upon Completion | 01:24:00 |
Distributors may purchase multiple copies of packages to distribute to learners, and follow their progress. Bulk discounts are below.
Quantity | Price per voucher |
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1+ | $0.00 |