Disrupting Conflict Before it Starts: The Art of Self-Regulation and Disrupting Defensiveness

10 February 2022 | 9:00 AM – 10:30 AM (Pacific Time)

Pricing & Webinar Access:

  • IOA Members: Free
  • Non-Members: $225

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About the Webinar:
Conflict isn’t easy, even when you manage it for a living.  Healthy conflict requires courage and confidence.  Confidence comes from understanding ourselves, which allows us to understand others.  As Omubds, we often equip visitors with strategies that allow them to move through conflict with transparency and grace. Being able to disrupt our own defensiveness is chief among them.


  • Understand what defensiveness is (and what it's not), including the neuroscience behind social interaction and rejection
  • Understand your own defensive triggers so that you can help others uncover theirs
  • Learn a small process for defensiveness disruption and learn how to plan and prepare for 
    anticipated moments of defensiveness
  • Gain some tools that can assist you and your visitors in feeling more grounded in themselves and more confident in their abilities to move through tricky moments effectively.


Jenn Mahony 

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2022 February Webinar Materials01:26:00
Watch the Webinar Recording - Automated Certificate Will Generate Upon Completion 01:26:00
2022 February Webinar Slide Show Presentation
Defensive Responses Checklist
Developing Your Time-Out Strategies
Pains & Pleasures (2008)
2022 February Webinar - Certificate for Live Attendees
Live Attendees: Survey & Download Your Certificate

Course Details

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