The Artful Ombuds: Elevating Concerns While Masking Identities

9 June 2022 | 9:00 AM – 10:30 AM (Pacific Time)

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About the Webinar:

Ombuds often seek to raise concerns within an organization, either at a visitor’s request or independently, while simultaneously protecting sources of information. Sometimes, ombuds find ways to help visitors raise concerns themselves. Other times, ombuds provide information directly, usually with a visitor's consent. In some instances, though, neither path is viable. There is a third way: "ethical artfulness." With ethical artfulness, an ombuds identifies inequities and unfairness and nudges organizations to change without involving visitors directly. The "Do-See-Think" model provides the template.

Takeaways:

• Ombuds can influence organizational change independently of visitor involvement
• Artful injections of information into an organizational system are a means of influence
• The "Do-See-Think" model imagines a desirable action by an organizational stakeholder and works backward from that point to consider what the stakeholder would need to perceive and believe in order to undertake that action
• Visitors and confidential sources of information may be insulated from negative consequences by distinguishing disclosure from influence
  
  

Presenters:

Mark Patterson
Ombuds, California State University Channel Islands

Mark Patterson is an experienced ombuds, lawyer, dispute resolution professional, and cross-cultural negotiator. I employ skills of engagement, specialized ADR education and legal expertise to help organizations manage conflict effectively.  He is currently the Ombuds at California State University Channel Islands, and Co-Chairs the IOA Conference Committee

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