The Artful Ombuds: Elevating Concerns While Masking Identities

9 June 2022 | 9:00 AM – 10:30 AM (Pacific Time)


If you are an IOA member you have complimentary access to Live IOA Webinars and to the entire IOA Webinar Archive on the Online Learning Center. If you are not yet a member, consider joining today! The price for a full year of membership is the same cost as one Live IOA Webinar. 

About the Webinar:

Ombuds often seek to raise concerns within an organization, either at a visitor’s request or independently, while simultaneously protecting sources of information. Sometimes, ombuds find ways to help visitors raise concerns themselves. Other times, ombuds provide information directly, usually with a visitor's consent. In some instances, though, neither path is viable. There is a third way: "ethical artfulness." With ethical artfulness, an ombuds identifies inequities and unfairness and nudges organizations to change without involving visitors directly. The "Do-See-Think" model provides the template.


  • Ombuds can influence organizational change independently of visitor involvement
  • Artful injections of information into an organizational system are a means of influence
  • The "Do-See-Think" model imagines a desirable action by an organizational stakeholder and works backward from that point to consider what the stakeholder would need to perceive and believe in order to undertake that action
  • Visitors and confidential sources of information may be insulated from negative consequences by distinguishing disclosure from influence



Mark Patterson
Ombuds, California State University Channel Islands

Mark Patterson is an experienced ombuds, lawyer, dispute resolution professional, and cross-cultural negotiator. I employ skills of engagement, specialized ADR education and legal expertise to help organizations manage conflict effectively.  He is currently the Ombuds at California State University Channel Islands, and Co-Chairs the IOA Conference Committee

IOA Online Learning & Virtual Event Policies

View Policies


2022 June Webinar Materials
2022 June Webinar Handouts
2022 June Webinar Slides
2022 June Webinar - Certificate for Live Attendees
Live Attendees: Download Your Certificate
2022 June Webinar Recording01:26:00
Watch the Webinar Recording - Automated Certificate Will Generate Upon Completion 01:26:00

Course Details

© Copyright 2024 | Terms | Privacy | MC LMS, Inc. | Designed by Boldare