Utilizing a Case Management Lens: A Systems-Level Approach to Identifying Trends Through Data Collection, Usage, and Reporting 

12 May 2022 

Pricing & Webinar Access:

• IOA Members: Free
• Non-Members: $225
  
  

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About the Webinar:
As Ombuds we are always finding ways to best metabolize information that is shared with us by visitors to aid in understanding the whole picture of an organization and offering snapshots of that information to the organization for enhancement and improvement. Through the concept of a case management framework, this session will offer a space to think about data; how we can collect it, utilize it, and report it productively. Whether it is needed to best articulate the value of our Ombuds work to our organizations, convey trends or issues present within an organization, or more: we are always trying to find ways of getting the 'right' data. This webinar will focus on working to share practices and practical applications in data collection, data usage, and data reporting to aid attendees in determining how they can best align the concept of data with their current roles and organizational needs. 

Takeaways: 

As a result of participating in this webinar, attendees will be able to...

• Understand how a case management lens can be applied to Ombuds work within their current role/office. 
• Identify data collection practices that can be implemented within their own organizations. 
• Generate data usage action plans to align collection practices with reporting measures and data reporting. 
• Employ best practices shared around data reporting related to trend analysis and recommendation development for organizations. 

Presenters:

Julia Heck
Ombuds, Eastern Michigan University

Julia Heck currently serves as the University Ombuds at Eastern Michigan University (EMU). Within this role, her primary purpose is to aid in transforming conflict into a productive force for individuals and the larger organization. During a time of accelerated change within higher education. Julia's primary goal is to be a trusted navigator for students, faculty, staff, and administrators when engaging in constructive problem-solving, specifically utilizing a case management lens to bring a systems-level approach to data as a tool for cross-divisional collaboration, equity and inclusion work as it pertains to institutional policy and process design and revision, programmatic redesign and improvement, program evaluation and assessment, student retention and academic success initiatives, and student leadership programming. Julia has an earned B.A. in Psychology and B.S. in Human Development and Family Studies, both from the University of Wisconsin-Stout: an earned M.A. in Educational Leadership - Higher Education and Student Affairs from EMU; and is currently pursuing her Ph.D. in Educational Leadership from EMU. In her free time, Julia enjoys spending time outdoors and baking plant-based desserts. 

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