Package Description

Monday, March 18 Recorded Sessions:

• Opening Remarks and Awards (Sunday, March 17) 
• Keynote: Khaliah O. Guillory -"Unleash your Dopeness"
• Mary Rowe Keynote - Hector Escalante 
• CS 1C: Using Positive Psychology to Help Ombuds – and Our Visitors and Organizations- Flourish! - Julie Muroff
• CS 2B: Getting Unstuck from Ombuds Data Collection and Analysis: Seven Simple Principles - Lisa Yamagata-Lynch & Bina Patel 

Tuesday, March 19 Recorded Sessions:

• Keynote: Desperate Times Call for Desperate Measures: Alternative Mediation Strategies for an Era of Not Listening - Adar Cohen
• CS 3B: Leveraging Cultural Diversity: Identifying, Resolving and Preventing Cultural Conflicts - Qinhui Jiang 
• CS 4B: Advocating for Your Office - Ellen Miller, Sarah Klaper, Mark Patterson 
• CS 5B: Enhancing Visitor's Engagement: What Are the Vital Functions of Ombud Office Websites? - Dr. Sara Kim, Dr. Heidi von Harscher, Ruthy Kohorn Rosenberg, Tom A. Kosakowski
• Movie Night: Keynote Speaker: Noam Ebner | Star Wars and Conflict Resolution
• CS 6B: Supercharge your Ombuds Practice -Cindy Mazur