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B1: What Would a New Ombuds Do? Navigating Ethical Principle Dilemmas
Session B1 Recording
B2: Supervision for Ombuds. Growing the Profession through Supportive, Ethical, and Reflective Practice
Session B2 Recording
Session B2 Slides
B3: The Importance of History: Equity, Justice, and the Origins of the Ombuds Role
Session B3 Recording
Session B3 Slides
B4: Transformative Dialogue: Party-Driven Conversations Across Differences
Session B4 Recording
Session B4 Handouts & Slides
B5: Paving the Way to Equity of Access: Harnessing the Power of Consumer Complaint Theory as an Ombuds
Session B5 Recording
Session B5 Handouts & Slides

Course Details

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