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Most of the materials included here are not required reading for the course. They are simply materials and resources that we feel may help you in your ombuds practice.

This is where you will find your agenda and the course slides.

Course Details
Course Agenda
Attendee Slides
In-Class Videos
In-Class Videos
Additional Resources
Next Steps
IOA Uniform Data Reporting Categories
Sample Questions for Working with a Visitor
Quiz: The Insight Quiz
Dual Role and Collateral Duty Ombuds Guidance

Course Details

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