Journalists and commentators have noted an increase in incivility and divisiveness in the United States and abroad. Nonetheless, ombuds proudly follow generally accepted standards of practice in their professional work, including the IOA standards of practice. Are there unwritten standards about how we as professionals interact? Do we or should we treat each other differently than we coach our visitors? Join us as panelists reflect on the implicit and explicit norms, expectations, and challenges the ombuds community faces as we interact with each other.