| Return to Module List |
The materials included here are not required reading for the course. They are simply materials and resources that we feel may help you in your ombuds practice.
| Additional Materials & Resources - All Modules |
| Agenda | ||
| Attendee Slides | ||
| List of Helpful IOA Webinars | ||
| General List of Ombuds Resources |
| Additional Materials & Resources - In-Class Materials |
| In-Class Materials |
| Additional Materials & Resources - Module A | 00:16:04 |
| Article: A Meatball By Any Other Name | ||
| Watch: The Human Insights Missing From Big Data | 00:16:04 |
| Additional Materials & Resources - Module B |
| Quiz: The Insight Quiz | ||
| Quiz: Implicit Association Online Tests |
| Additional Materials & Resources - Module C | 01:17:00 |
| IOA Standards of Practice & Code of Ethics | ||
| IOA Standards of Practice - Best Practices | ||
| Article: The Ombudsman’s Role in a Dispute Resolution System | ||
| Article: I’m Not Neutral About Neutrality: I’m Partial to Multi-Partiality | ||
| Watch: Standards of Practice - Independence | 00:21:00 | |
| Watch: Standards of Practice - Confidentiality | 00:31:00 | |
| Watch: Standards of Practice - Impartiality | 00:16:00 | |
| Watch: Standards of Practice - Informality | 00:09:00 |
| Additional Materials & Resources - Module D | 00:08:45 |
| Challenges to Confidentiality Scenarios | ||
| Thomas-Kilmann Conflict Styles | ||
| Visitor Feedback Survey | ||
| Watch: Reframing | 00:01:48 | |
| Watch: Working with Groups: Ombuds as Facilitator | 00:06:57 |
| Additional Materials & Resources - Module E | 00:07:55 |
| IOA Uniform Data Reporting Categories | ||
| Article: Amplifying Trends with Data | ||
| Article: The Organizational Ombudsman as Change Agent | ||
| Article: Blueprint for Success: Designing a Proactive Organizational Ombudsman Program | ||
| Article: When and To Whom Should the Ombuds Report a Problematic Trend? | ||
| Dissertation: The Relationship of Ombudship and Leadership in Complex Organizations | ||
| Watch: Charter as an Essential Tool | 00:07:55 |
| Additional Materials & Resources - Module F | 00:17:41 |
| Article: Reimagining the Role of the Organizational Ombuds | ||
| Generic Organizational Ombuds Position Descriptions | ||
| Article: Towards the Activist Ombudsman: Conclusion | ||
| Self-Compassion Research and Resources | ||
| Watch: The Edge of Compassion | 00:17:41 |
Course Details
For Distributors
Distributors may purchase multiple copies of packages to distribute to learners, and follow their progress. Bulk discounts are below.
| Quantity | Price per voucher |
|---|---|
| 1+ | $0.00 |