Return to Module List |
Most of the materials included here are not required reading for the course. They are simply materials and resources that we feel may help you in your ombuds practice.
This is where you will find your agenda, the attendee and instructor roster, and the daily slides.
Daily Slides |
Day 1 Slides | ||
Day 2 Slides | ||
Day 3 Slides | ||
Day 4 Slides |
Additional Materials & Resources - All Modules |
Course Attendee & Facilitator Roster | ||
Detailed Course Agenda | ||
Daily Quick Check Feedback Survey | ||
List of Helpful IOA Webinars | ||
General List of Ombuds Resources |
Additional Materials & Resources - Module A | 00:16:04 |
Article: A Meatball By Any Other Name | ||
Watch: The Human Insights Missing From Big Data | 00:16:04 |
Additional Materials & Resources - Module B |
Quiz: The Insight Quiz |
Additional Materials & Resources - Module C |
IOA Standards of Practice & Code of Ethics | ||
IOA Standards of Practice - Best Practices | ||
Article: The Ombudsman’s Role in a Dispute Resolution System | ||
Article: I’m Not Neutral About Neutrality: I’m Partial to Multi-Partiality |
Additional Materials & Resources - Module D |
Thomas-Kilmann Conflict Styles | ||
Visitor Feedback Survey |
Additional Materials & Resources - Module E |
IOA Uniform Data Reporting Categories | ||
Article: Amplifying Trends with Data | ||
Article: The Organizational Ombudsman as Change Agent | ||
Article: Blueprint for Success: Designing a Proactive Organizational Ombudsman Program |
Additional Materials & Resources - Module F | 00:17:41 |
Article: Reimagining the Role of the Organizational Ombuds | ||
Generic Organizational Ombuds Position Descriptions | ||
Article: Towards the Activist Ombudsman: Conclusion | ||
Self-Compassion Research and Resources | ||
Watch: The Edge of Compassion | 00:17:41 |
Distributors may purchase multiple copies of packages to distribute to learners, and follow their progress. Bulk discounts are below.
Quantity | Price per voucher |
---|---|
1+ | $0.00 |