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Pre-Work for Day Two

The following pre-work for Modules C and D should all be completed before the Day Two session begins.

Module C: Understanding the Ombuds Role (CONTINUED)00:25:00
Watch: Ethical Principles - Impartiality 00:16:00
Watch: Ethical Principles - Informality 00:09:00
Module D: Working with Visitors00:55:26
Watch: It’s Not About The Nail 00:01:41
Complete Journal Prompt: Listening Challenges 00:15:00
Complete Activity: Categories of Issues 00:20:00
Watch: Reframing 00:01:48
Watch: Working with Groups: Ombuds as a Group Facilitator 00:06:57
Complete Journal Prompt: Group Work in Your Organization 00:10:00

Course Details

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