Return to Module List |
Module A: Introduction | 00:17:15 |
Watch: Who Are Ombuds? | 00:02:15 | |
Watch: RIT Ombuds Office | 00:05:00 | |
Read: Classical, Advocate, and Organizational: An Overview of Ombuds from Scandinavian Origins to the Governments, Corporations, and Universities of America | 00:05:00 | |
Read: Alternative Dispute Resolution Graphics | 00:05:00 |
Module C: Understanding the Ombuds Role | 00:40:00 |
Read: An Organizational Ombuds Office In a System for Dealing with Conflict and Learning from Conflict or ‘Conflict Management System’ | 00:15:00 | |
Complete Activity: Know Your Conflict Management System | 00:15:00 | |
Read: IOA Standards of Practice and Code of Ethics | 00:10:00 |
Module D: Working with Visitors | 00:20:00 |
Complete Activity: Categories of Issues | 00:20:00 |
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