Establishing Trust in Groups: Lencioni and Google Models in Practice

11 June 2020 | 9:00 AM – 10:30 AM (Pacific)

About the Webinar:

The purpose of this session is to discuss how to apply two models of trust so ombuds can work more effectively with groups, both to prevent as well as after the impact of an escalated conflict. Participants will review Patrick Lencioni’s team model as well as Google’s Project Aristotle results and explore case studies where the lessons from these models have been used to address group issues. The goal of this trust-building work is to create psychologically safe workplaces and have more effective teams. Participants will identify how to assess and match specific activities to group situations and discuss the application of these models in their organizations. As a result of this session, participants will add group work tools and will understand when, what, how, and who to include in a group process.

As a result of this webinar, participants will be able to:

  • Identify Patrick Lencioni’s Team model and Google’s Project Aristotle to work with groups to both build trust or rebuild trust after conflict’s effect.
  • Discern when and how to use what models with a group and discover how groups can improve communication and conflict competence.
  • Identify different activities and design group sessions to identify issues, establish communication protocols, specify agreement points, and improve psychological safety in workgroups.


Rita Callahan, MS, CO-OP
Rita is a Certified Organizational Ombuds Practitioner (CO-OP) ®, has a Master’s in Decision Science, and a certification from the Institute for Organizational Development. Rita has over twenty years’ experience as an organizational ombud and conflict resolution consultant providing conflict management, collaboration, leadership, and team development services as a neutral third party. 

Establishing Trust in Groups: Lencioni and Google Models in Practice
2020 June Webinar Recording - Part 1
2020 June Webinar Recording - Part 2
2020 June Webinar Survey

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