Presented by: Michael N. Herrington, M.Ed, SPHR
This interactive session will provide strategies and practical application to support and encourage effective dialogue for ombuds visitors from a Diversity, Equity, Inclusion and Belonging (DEIB) lens. We will explore the role self-awareness and identities play in our conversations with visitors. We will hear from practicing Ombuds discussing their strategies and experiences incorporating DEIB in their visitor interactions.
Additionally, we will be providing tools and techniques that help establish trust with our visitors, help them explore their options, and make informed choices. Included will be practicing curiosity, using the power of silence, promoting well-being, inclusive verbal and non-verbal behaviors, affirming visitor participation, and the role of benevolent compassion. Lastly, we will be collectively discussing what tools and techniques have worked well for session participants. Attendees will be provided with a collection of additional DEIB resources.
Course Objectives:
Attendees of this session will:
| Webinar Recording & Materials |
| Recording of Webinar: Transforming Visitor Conversations from a DEIB Lens | ||
| Slides & Resources |
| 2023 November Webinar Evaluation & Certificate |
| Complete Evaluation to Generate Certificate |
Distributors may purchase multiple copies of packages to distribute to learners, and follow their progress. Bulk discounts are below.
| Quantity | Price per voucher |
|---|---|
| 1+ | $0.00 |