| Return to Module List |
The materials included here (with the exception of the Workbook) are not required reading for the course. They are simply materials and resources that we feel may help you in your ombuds practice.
| Additional Materials & Resources - All Modules |
| Foundations Participant Workbook | ||
| Detailed Course Agenda | ||
| Daily Quick Check Feedback Survey | ||
| List of Helpful IOA Webinars | ||
| General List of Ombuds Resources | ||
| Course Attendee & Facilitator Roster | ||
| Daily Slides Day 1 | ||
| Daily Slides Day 2 | ||
| Daily Slides Day 3 | ||
| Daily Slides Day 4 |
| Additional Materials & Resources - Module A | 00:16:04 |
| Article: A Meatball By Any Other Name | ||
| Watch: The Human Insights Missing From Big Data | 00:16:04 |
| Additional Materials & Resources - Module B |
| Quiz: The Insight Quiz |
| Additional Materials & Resources - Module C |
| IOA Standards of Practice | ||
| IOA Standards of Practice - Best Practices | ||
| Article: The Ombudsman’s Role in a Dispute Resolution System | ||
| Article: I’m Not Neutral About Neutrality: I’m Partial to Multi-Partiality |
| Additional Materials & Resources - Module D |
| Thomas-Kilmann Conflict Styles | ||
| Visitor Feedback Survey |
| Additional Materials & Resources - Module E |
| IOA Uniform Data Reporting Categories | ||
| Article: Amplifying Trends with Data | ||
| Article: The Organizational Ombudsman as Change Agent | ||
| Article: Best Practices: Ombudsman Office Charters | ||
| Article: Blueprint for Success: Designing a Proactive Organizational Ombudsman Program | ||
| Article: When and To Whom Should the Ombuds Report a Problematic Trend? | ||
| Dissertation: The Relationship of Ombudship and Leadership in Complex Organizations |
| Additional Materials & Resources - Module F | 00:17:41 |
| Article: Reimagining the Role of the Organizational Ombuds | ||
| Generic Organizational Ombuds Position Descriptions | ||
| Article: Towards the Activist Ombudsman: Conclusion | ||
| Self-Compassion Research and Resources | ||
| Watch: The Edge of Compassion | 00:17:41 |
Course Details
For Distributors
Distributors may purchase multiple copies of packages to distribute to learners, and follow their progress. Bulk discounts are below.
| Quantity | Price per voucher |
|---|---|
| 1+ | $0.00 |