Why Ombuds? Eight Great Ways to Demonstrate Value

13 May 2021 | 9:00 AM – 10:30 AM (Pacific)

Webinar Access:

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About the Webinar:

It is no secret organizational ombuds face challenges demonstrating value, especially when constituents and stakeholders are geographically disbursed. This presentation aims to illuminate how organizational ombuds programs can articulate and demonstrate their value to visitors, key stakeholders, and other internal and external audiences. While we may work in different sectors, we have identified eight ways ombuds can be visible and impactful.

Learning Objectives:

• How to articulate the value proposition
• How to demonstrate that ombuds goals align with the organization's core values and mission
• How to maintain continuous collaboration with key stakeholders (whether in person or virtually) 

Presenters:

Elizabeth Hill
Associate Director, University of Colorado Boulder

Sana Manjeshwar
Global Principal Ombuds Manager, Chevron Corporation

Paul Sotoudeh
Chief Ombudsman, US Patent and Trademark Office

Jacqueline Villafane
Corporate Ombudsman, American Red Cross