Annual Reports as a Catalyst for Change

13 February 2020 | 9:00 AM – 10:30 AM (Pacific)

About the Webinar:

Create an annual report that conveys a compelling story of the ombuds role in your organization!  A well-crafted report can ground an ombuds office's identity and role, identify organizational challenges while sharing a vision of a more just organization, point ways toward that end, and create a roadmap for future efforts.  This workshop reviews screenshots of annual report pages from corporate, academic and governmental sectors, identifies lessons learned and explores specific ways to leverage the annual report to become a catalyst for organizational change.

As a result of this webinar, participants will be able to:

  • Understand the many benefits of an Annual Report
  • Learn varied approaches to develop and present an Annual Report
  • Learn to tell the story important to your organization
  • Leverage the Annual Report as a roadmap for future efforts


David Michael, J.D., Deputy Ombudsman, Office of the Ombudsman, Center for Cooperative Resolution
David E. Michael, J.D., promotes organizational and leadership effectiveness as the Senior Program Advisor for the Office of Research Facilities at the National Institutes of Health in Bethesda, Maryland. He previously served as the Deputy Ombudsman at the Office of the Ombudsman, Center for Cooperative Resolution at NIH from 2011 to 2019.

Maureen Brodie, MA, CO-OP, Director and Ombudsperson, UCSF Office of the Ombuds
Maureen Brodie serves as the Director of the Office of the Ombuds at the University of California, San Francisco, a top-ranked academic healthcare institution with a mission of excellent teaching, research, and patient care.  The office was launched in 2011, joining other University of California campuses with Ombuds services.

Melanie Jagneaux,JD, MBA, CO-OP, Ombudsman Director, Baylor College of Medicine
Melanie Jagneaux is the Ombudsman Director for Baylor College of Medicine. As Ombudsman, Melanie serves all members of the Baylor Community to assist in addressing workplace conflicts and concerns.  Melanie is committed to developing and growing communication and conflict management skills across the organization while maintaining the independence, neutrality, informality, and confidentiality of the ombuds office. 

Annual Reports as a Catalyst for Change
2020 February Recording
2020 February Survey

Course Details

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